Privacy Policy

1 Information We Collect

Account Information

When you create an account, we collect your phone number for authentication purposes. This is required to verify your identity and secure your account.

Payment Information

To process payments, we use Stripe as our payment processor. Your payment card details are collected and processed directly by Stripe and are never stored on our servers. We receive only:

• The last four digits of your card
• Card brand (Visa, Mastercard, etc.)
• Transaction confirmations and amounts

Call Data

We collect information about the calls you make, including:

• Phone numbers dialed (destination numbers)
• Call duration and timestamps
• Call quality metrics for service improvement

Device Information

We automatically collect certain device information to provide and improve our services:

• Device type and operating system
• App version
• Network information (to optimize call quality)
• Crash reports and performance data

2 How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our calling services
• Process your payments and manage your account balance
• Send you transaction confirmations and service updates
• Provide customer support when you need help
• Detect and prevent fraud or abuse
• Analyze usage patterns to improve call quality and user experience
• Comply with legal obligations

Marketing Communications

We may send you promotional communications about new features, rate changes, or special offers. You can opt out of marketing emails at any time by clicking the unsubscribe link or contacting us.

3 Information Sharing

We do not sell your personal information to third parties. We may share your information only in these circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our business:

• SignalWire: Our VoIP provider that routes your calls
• Stripe: Our payment processor for secure transactions
• AWS: Our cloud infrastructure provider
• Firebase: For authentication and push notifications

These providers are contractually obligated to protect your data and use it only for the services they provide to us.

Legal Requirements

We may disclose your information if required by law, such as in response to a court order, legal process, or government request.

Business Transfers

If ChyraConnect is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4 Data Security

We take the security of your data seriously and implement industry-standard measures to protect it:

• All data is encrypted in transit using TLS/SSL
• Sensitive data is encrypted at rest
• We use secure, audited cloud infrastructure (AWS)
• Access to user data is strictly limited and logged
• We conduct regular security assessments

5 Your Rights & Choices

You have several rights regarding your personal information:

Access & Portability

You can request a copy of the personal information we hold about you.

Correction

You can update your account information directly in the app or by contacting us.

Deletion

You can request deletion of your account and associated data. Some data may be retained as required by law or for legitimate business purposes.

Opt-Out

You can opt out of marketing communications at any time.

Data Retention

We retain your data for as long as your account is active or as needed to provide services. Call history is retained for 12 months for your reference. After account deletion, we may retain certain data as required by law.

6 Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@chyraconnect.com
• Support: support@chyraconnect.com
• Address: Chyra LLC, Arlington, TX 76010

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.